Refund Policy.

At Bear Creek Genetics, we strive to ensure that every order is processed with care and accuracy. Please review our refund policy below for seeds and merchandise.

Seeds

Bear Creek Genetics does not accept returns for any reason. However, you may cancel your order for a full refund as long as the order has not yet shipped.

We document every order before it is shipped by taking a pre-shipment photo. If you receive the wrong product, please contact us at bearcreekgenetics@gmail.com and include a photo of the items you received. Once we verify that the pre-shipment photo confirms the error, we will send the correct product to you at no additional cost.

Please do not return any products to us, as we do not accept returned packages. Any products sent back will be refused and returned to the sender.

Merchandise

For merchandise items (such as apparel or accessories), please note the following conditions:

  • Claims for misprinted, damaged, or defective items must be submitted within 4 weeks of receiving the product.

  • For packages lost in transit, claims must be submitted within 4 weeks of the estimated delivery date.

If we determine that the error was on our part, we will cover the replacement or correction costs.

Incorrect Address

If the shipping address provided during checkout is deemed insufficient or incorrect by the courier, the shipment will be returned to us. You will be responsible for the cost of reshipping once the updated address has been confirmed.

Unclaimed Shipments

Shipments that are unclaimed and returned to our facility will require you to cover the cost of reshipping.

Non-Returnable Items

Due to health and hygiene reasons, we cannot accept returns of sealed items such as face masks once they have been unsealed. Any returned face masks will not be eligible for reshipping and will be safely disposed of.

No Refunds for Buyer’s Remorse

We do not offer refunds for buyer’s remorse or returns for reasons like size exchanges. Please ensure you are satisfied with your selection before completing your purchase.

EU Consumer Notification

In accordance with EU consumer laws, specifically Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to:

  1. Goods that are made to the consumer’s specifications or are clearly personalized.

  2. Sealed goods that are unsealed after delivery and are no longer suitable for return due to health protection or hygiene reasons.

Bear Creek Genetics reserves the right to refuse returns at our discretion based on these guidelines.

Contact Us

For any questions or concerns regarding this policy, please contact us at:

Bear Creek Genetics
Email: bearcreekgenetics@gmail.com